Frappe Solution
Frappe Helpdesk
Deliver great support with a ticketing system your customers and agents will love.
Frappe Helpdesk gives your team a proven, open-source foundation you can tailor to your exact processes.
Bistro Tech handles implementation, customisation, data migration, training and ongoing support — so you get value fast and keep it.
Capabilities
What's included
Ticketing
Omnichannel tickets with SLAs and assignment.
Knowledge base
Self-service articles to deflect tickets.
Analytics
Response times, CSAT and agent performance.
Common use cases
- Support teams replacing shared inboxes
Integrations
EmailERPNext
See Frappe Helpdesk in action
Book a tailored demo and we'll show you how Frappe Helpdesk fits your processes.
Request a demo